Case Study
About Client and Company:
The client, based in Columbus, is a leading and trusted provider of government assisted wireless services and non-lifeline telecom services. The company wanted a complete back up support system to cater its need of back-office operations where the applications of candidates can be tracked and verified to expedite the processes. The company was also looking for one stop source which can take care of their extensive and growing numbers of customers and provide them better and prompt services.
Analysis:
The client was specially concerned about the numbers of applications and the time of response taken by in-house staff. This was not only resulting in wastage of time but also in loss of customers to the competitors. Once we presented them our delivery model of work, since then, they have been associated with us, and we are proudly handling their back-office and customer support operations.
Our Solution :
We deployed expert call center agents who were well versed in English and had accurate and effective account knowledge. The purpose was to assist the customers effectively and quickly. The customers were provided with toll-free numbers so that they would not hesitate to call. To make services more customer centric, we initiated two shifts of working- one which would work in night to complement the day hours according to western zone of timings and other in daytime as per Indian Standard Time. To cope up with the elaborate and painstaking work of processing applications, callcenterinindia. info employed expert back office administration workers.
Results :
Now, the team at callcenterinindia.info caters about 60, 000 customers on monthly basis. We have not been able to meet the expectations of our client but have been able to elate the company with our services. We provide bi-monthly progress and performance reports to our client as well.
Client talks:
Thanks for providing such an excellent support. I appreciate your timely help and for offering such a wonderful outsourcing experience.
Program Performance :
We are consistently achieving new benchmarks and exceeding services level expectations. We are handling about 50, 000 customers on monthly basis for this client and adding more than 60 percent as customer acquisitions monthly,
About Client and Company:
The client, based in Columbus, is a leading and trusted provider of government assisted wireless services and non-lifeline telecom services. The company wanted a complete back up support system to cater its need of back-office operations where the applications of candidates can be tracked and verified to expedite the processes. The company was also looking for one stop source which can take care of their extensive and growing numbers of customers and provide them better and prompt services.
Analysis:
The client was specially concerned about the numbers of applications and the time of response taken by in-house staff. This was not only resulting in wastage of time but also in loss of customers to the competitors. Once we presented them our delivery model of work, since then, they have been associated with us, and we are proudly handling their back-office and customer support operations.
Our Solution :
We deployed expert call center agents who were well versed in English and had accurate and effective account knowledge. The purpose was to assist the customers effectively and quickly. The customers were provided with toll-free numbers so that they would not hesitate to call. To make services more customer centric, we initiated two shifts of working- one which would work in night to complement the day hours according to western zone of timings and other in daytime as per Indian Standard Time. To cope up with the elaborate and painstaking work of processing applications, callcenterinindia. info employed expert back office administration workers.
Results :
Now, the team at callcenterinindia.info caters about 60, 000 customers on monthly basis. We have not been able to meet the expectations of our client but have been able to elate the company with our services. We provide bi-monthly progress and performance reports to our client as well.
Client talks:
Thanks for providing such an excellent support. I appreciate your timely help and for offering such a wonderful outsourcing experience.
Program Performance :
We are consistently achieving new benchmarks and exceeding services level expectations. We are handling about 50, 000 customers on monthly basis for this client and adding more than 60 percent as customer acquisitions monthly,
Our Services
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